Complaints Procedure

The policyholder is entitled to request a full complaints procedure from the Underwriting Manager.

If you the policyholder have a complaint about the handling of an insurance matter with Zenith for the Accomplished (Pty) Ltd, you should escalate your complaint to your intermediary, who will submit it to Zenith for the Accomplished for investigation.

If the complaint is not resolved to your satisfaction within a reasonable time frame, you should write a letter of complaint in which you set out the facts as clearly as possible and submit it per e-mail to complaints@zenithinsure.co.za

If your complaint is still not resolved to your satisfaction within (6) six weeks of sending it to the complaints departments, you can escalate the matter to the:

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