Complaints Procedure

The policyholder is entitled to request a full complaints procedure from the Underwriting Manager.

If you the policyholder have a complaint about the handling of an insurance matter with Zenith for the Accomplished (Pty) Ltd, you should escalate your complaint to your intermediary, who will submit it to Zenith for the Accomplished for investigation.

If the complaint is not resolved to your satisfaction within a reasonable time frame, you should write a letter of complaint in which you set out the facts as clearly as possible and submit it per e-mail to complaints@zenithinsure.co.za.

If your complaint is still not resolved to your satisfaction within (6) six weeks of sending it to the complaints departments, you can escalate the matter to the:

INSURANCE OMBUDSMAN
Share call: 0860 103 236
or 0860 726 890
Fax: 086 589 0696
info@insuranceombudsman.co.za
www.insuranceombudsman.co.za

FINANCIAL SECTOR CONDUCT AUTHORITY
PO Box 35655, Menlo Park, 0102

Telephone number: 012 428 8000
or 0800 11 0443
Fax number: 012 347 0221
info@fsca.co.za
www.fsca.co.za

SHORT TERM INSURANCE OMBUDSMAN
PO Box 32334, Braamfontein, 2017

Telephone number: 011 726 8900
or 0860 726 890
Fax number: 011 726 5501
info@osti.co.za
www.osti.co.za

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