The policy holder is entitled to request a full complaints procedure from the Underwriting Manager.
If you have a complaint about the handling of an insurance matter with Zenith for the Accomplished (Pty) Ltd, you should:
• Escalate your complaint to your broker, who will submit it to Zenith management.
• If your complaint is not resolved to your satisfaction within a reasonable time frame, you should write a letter of complaint in which you set out the facts as clearly as possible and submit it per e-mail to firstname.lastname@example.org
• If your complaint is still not resolved to your satisfaction within six weeks of sending it to the complaints departments, you can escalate the matter to the:
SHORT TERM INSURANCE OMBUDSMAN
PO Box 32334 | Braamfontein | 2017
Telephone number: +27 11 726 8900 | 0860 726 890
Fax number: 011 726 5501