Complaints Procedure

The policy holder is entitled to request a full complaints procedure from the Underwriting Manager.

If you have a complaint about the handling of an insurance matter with Zenith for the Accomplished (Pty) Ltd, you should:

•   Escalate your complaint to your broker, who will submit it to Zenith management.

•   If your complaint is not resolved to your satisfaction within a reasonable time frame, you should write a letter of complaint in which you set out the facts as clearly as possible and submit it per e-mail to complaints@zenithinsure.co.za

•   If your complaint is still not resolved to your satisfaction within six weeks of sending it to the complaints departments, you can escalate the matter to the:

SHORT TERM INSURANCE OMBUDSMAN
PO Box 32334 | Braamfontein | 2017
Telephone number: +27 11 726 8900 | 0860 726 890
Fax number: 011 726 5501